Job Posting
Job Title: Customer Accounts Administrator (FULL TIME)
Reporting to: Customer Service Manager
Location: Nashville, NC
Job Description
Braswell Family Farms is a fourth-generation family owned, vertically integrated company producing and marketing quality, and value-added feed and egg products for American Families for over 77 years. Today, four generations of the Braswell family have been committed to innovation and have received national recognition for their operating level of excellence. The Braswell’s, the leadership staff and 175+ team members scattered across several locations, take pride in providing the highest quality egg and feed products to both consumers and customers every day of the year.
At Braswell Family Farms, we believe that our jobs are a gift from God, which provide us with a platform to serve our customers and each other. We also believe that our business is the Lord’s and that He has placed us in a position of stewardship over the business through which we have an opportunity to honor and glorify Him. This means that He has given us everything we need to fulfill our calling and that we are accountable for how we steward His resources.
It’s incredibly motivating to know each day that we are not just providing the safest and highest quality eggs and feed to our customers, but we ultimately do that so we can have opportunities to make an impact for good in the lives of those we meet. We strive to foster a culture of kindness and generosity that drives us to do things for our team members, like providing Chaplaincy services, sponsoring marriage conferences, leading lunch and learn devotions, and offering fun-filled family-focused events throughout the year.
Position Summary
Will work with Customer Service Manager to assist in the following functions: filing, general accounting processing, billing, order processing, etc.
Job Functions:
Assist in matching incoming receipts, invoices and customer orders together.
Matches printed check stubs to the backup, checking for correctness and maintaining the vendor files by filing the matched items on the same day.
Filing and file maintenance of records.
Assists customer service department to ensure timely preparation and approval of support documentation.
Assists in preparing routine and ad hoc analytic reports in the analysis of customer performance. Provides administrative support for pricing, rebilling and deliveries with customers.
Administers and maintains vendor agreements and assists in setting up new customers.
Helps resolves product or service problems; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction and following up to ensure resolution.
Helps prepare customer credit notes as defined in company internal control procedures in an accurate and timely fashion. Assists in maintaining customer accounts by recording account information. Helps maintain financial accounts by processing customer adjustments.
Assists in preparing product or service reports by collecting and analyzing customer information.
Manages large amounts of incoming calls.
Experience/Education:
Preferred: Experience in Customer Service or Administration with AR/AP
Other Requirements:
Proven ability to function in a positive and collaborative manner with a strong and seasoned staff.
Strong written and verbal communication skills.
Sound planning and organizational skills.
High level of proficiency in PC spreadsheets.
Experience with office machines to include calculator, copier, computer & fax machine.
How to Apply:
Please email resume and cover letter to: wellsc@braswellfamilyfarms.com